The Ombudsman Program is a community service which provides residents of nursing and rest homes with information on their rights as residents, a voice in raising concerns and resolving problems of residents and their families, and evaluation of the quality of life and the environment of all residents.
The Ombudsman Program has trained volunteers who visit nursing and rest homes on a regular basis. The Ombudsman receives, investigates, and resolves resident and family concerns. If further assistance is needed the Ombudsman Program Director becomes involved. In the case of unresolved issues, assistance is given by the State Ombudsman Office or the Department of Public Health.
For more information on the Ombudsman Program contact the Program Director at South Shore Elder services by calling 781-848-3939 ext. 323.